Installation Support

Please note the following video is for ES e2. For the current version, e3, we have improved the procedure of inputting Access Code. New Access Code can be input to the Dongle automatically via Internet during the installation. So, when you update the old version of Wilcom software to e3, you may just start the e3 software installation without inputting access code in advance. Make sure your PC is connected to the internet.

You receive Access Code email just in case your PC is not connected to the internet. If your PC is not connected to the internet, you still install the software before inputting the Access Code. System will prompt a dialog box to let you input Access Code during the installation when it detects that no internet connection is available.

For the e3 installation, please find out more helpful information in the section below:

ES/DS e3 Installation Checklist.

Installation Support

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